Ahadu Bank Hiring Customer Service Officer I in Dire Dawa – Jobs in Ethiopia 2025

Customer Service Officer I – Dire Dawa (Ahadu Bank Jobs in 2025)

Are you ready to launch a professional banking career in Ethiopia’s dynamic financial sector? Ahadu Bank S.C, one of the emerging private banks in the country, is seeking passionate, customer-focused individuals to join its team as Customer Service Officer I in Dire Dawa. This exciting opportunity is tailored for those with a strong academic background in finance-related disciplines and a commitment to delivering superior customer experiences.

🚀 Overview of the Role: Customer Service Officer I at Ahadu Bank

The Customer Service Officer I position at Ahadu Bank is a front-line banking role dedicated to managing client relations, handling routine financial transactions, and addressing customer inquiries. This role is central to maintaining customer satisfaction and ensuring operational excellence within the branch. Candidates will perform both cash and non-cash transactions, account servicing, and other related banking activities.

Key Responsibilities

• Handle account maintenance tasks, including opening, closing, and updating accounts.
• Process customer transactions such as deposits, withdrawals, transfers, and loan repayments.
• Respond to customer inquiries professionally and efficiently.
• Facilitate the collection of payments and update customer records.
• Ensure compliance with banking procedures and operational policies.
• Support the branch team with core banking system operations.

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🎓 Education & Experience Requirements

Minimum Educational Qualification

To be eligible for this position, applicants must possess a Bachelor’s Degree in any of the following or related fields:

• Banking and Insurance
• Accounting
• Management
• Economics
• Business Administration

Work Experience

A minimum of 1 year of relevant experience in the banking sector is required. Prior exposure to customer-facing roles within banks will be a distinct advantage.

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💡 Core Competencies & Skills

1. Financial & Banking Knowledge

Candidates must demonstrate a solid grasp of banking operations, including understanding various financial products and services such as savings, loans, and deposit schemes.

2. Customer Relationship Management

The role demands exceptional customer service orientation. Applicants should have the ability to address complaints, resolve disputes, and manage client expectations professionally.

3. Communication Skills

Strong verbal and written communication skills are essential. The ability to articulate solutions and provide guidance to customers is critical.

4. Technical Proficiency

A working knowledge of Microsoft Office, especially Excel, is essential. Familiarity with core banking software systems such as Temenos, Oracle FLEXCUBE, or similar platforms is highly preferred.

5. Analytical Thinking

Applicants should have basic accounting and financial analysis capabilities to support transactions and monitor account balances effectively.

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🌍 Why Join Ahadu Bank in Dire Dawa?

Strategic Location

Dire Dawa is one of Ethiopia's economic hubs. A role here offers exposure to diverse customer profiles and an active business environment, making it ideal for career growth.

Modern Banking Culture

Ahadu Bank is recognized for its innovative approach, offering digital banking solutions, mobile platforms, and customer-centric services.

Career Development Opportunities

Employees at Ahadu Bank benefit from continuous training, opportunities for promotion, and participation in strategic banking projects.

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📌 Application Details: How to Apply

Interested candidates who meet the qualifications are invited to apply online through the official Ahadu Bank application portal:

👉 Application Link

Important Notes:

• Only shortlisted applicants will be contacted for further screening.
• Ensure your application includes all relevant documents: CV, credentials, and a cover letter.
• Deadline for applications: As per the latest job announcement on the bank’s official communication channels.

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📞 Contact for More Information

For questions or clarifications, candidates may reach out to the bank directly at:

📱 +251-11-5-260-795

This number is available during working hours for queries related to the recruitment process, application portal issues, or job expectations.

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🌟 Final Thoughts: Make Your Mark in Banking

This is your chance to be part of a growing financial institution that values integrity, innovation, and excellence. The position of Customer Service Officer I in Dire Dawa isn’t just a job — it’s a gateway to a fulfilling career in Ethiopia’s evolving banking sector. Whether you’re looking to apply your knowledge, grow in a professional setting, or serve your community through exceptional customer service, Ahadu Bank offers the ideal platform.

Start your journey toward a bright banking future with Ahadu Bank today.