Explore the latest job vacancy at Dashen Bank S.C. for the position of Customer Service Manager I (IFB) at Jimma Alif Outlet. Apply before June 20, 2025, and grow your career in ethical banking.

Job Opportunity at Dashen Bank S.C – Customer Service Manager I (IFB – Jimma Alif Outlet)

Join Dashen Bank – A Pioneer in Ethiopian Financial Innovation

Dashen Bank S.C., one of Ethiopia's leading private commercial banks, is now accepting applications for the position of Customer Service Manager I – IFB (Interest-Free Banking) at the Jimma Alif Outlet. As a rapidly expanding financial institution committed to innovation and inclusive banking, Dashen Bank provides an outstanding platform for seasoned banking professionals to thrive.

This role offers a strategic opportunity for an experienced and dynamic banking professional to lead and enhance customer service standards, drive performance, and deliver growth through ethical and client-centric banking under the IFB framework.

🔍 Vacancy Overview

Position: Customer Service Manager I – IFB
Branch: IFB – Alif Branch / Jimma Alif Outlet
Vacancy Code: DB_EX/JD/013/25
Application Deadline: June 20, 2025

🎯 Key Job Summary

The selected Customer Service Manager I will report directly to the Branch Manager and act as the primary coordinator of customer service activities at the Alif Branch. This role is designed to ensure operational excellence, client satisfaction, and staff effectiveness in alignment with the bank’s Islamic finance principles and corporate objectives.

🎓 Required Qualifications

Educational Background:

A Bachelor’s Degree in one of the following or related fields:
- Accounting
- Business Administration
- Management
- Economics

Professional Experience:

A minimum of 6 years in banking operations.
Preferred background in:
- Customer service management
- Supervisory or team-lead roles
- Familiarity with Interest-Free Banking is an added advantage.

💡 Core Technical Competencies

Advanced Knowledge of Financial Products: Proficient in both traditional and Islamic banking products.
Modern Banking Systems: Familiarity with digital platforms, core banking systems, and CRM solutions.
Policy & Compliance Mastery: Thorough understanding of regulatory standards, KYC/AML, and IFB operational protocols.
Client Inquiry Management: Ability to handle customer issues with efficiency, tact, and accuracy.
Operational Excellence: Proven ability to oversee service delivery standards, branch-level controls, and daily operations.
Project Execution: Competent in managing branch-level initiatives, campaigns, and service audits.

🧠 Behavioral and Leadership Competencies

Exceptional Leadership: Strong track record in managing cross-functional teams, coaching staff, and achieving KPIs.
Excellent Communication: Fluent in both written and verbal communication, with strong presentation and reporting skills.
Strategic Decision-Making: Capacity to think critically, solve problems under pressure, and make high-impact decisions.
Negotiation & Conflict Resolution: Skilled at de-escalating disputes and maintaining professional relationships.
Customer Relationship Management (CRM): A customer-first attitude with proven ability to build lasting relationships.
Risk Management: Sound judgment in identifying operational risks and implementing risk-mitigation strategies.
Stakeholder Engagement: Ability to communicate effectively with both internal and external stakeholders including clients, regulatory bodies, and vendors.

📍 Place of Work

Jimma Alif Outlet – Alif Branch
This branch operates under the Interest-Free Banking (IFB) model, offering Shariah-compliant services to customers in the Jimma region and surrounding communities.

📌 Why Join Dashen Bank?

Inclusive Banking Mission: Be part of a financial institution that champions inclusive, ethical, and customer-centric banking.
Professional Growth: Continuous training, performance incentives, and a clear path for career advancement.
Innovative Culture: A modern, technology-driven workplace environment that encourages creativity and collaboration.
Reputation for Excellence: Dashen Bank is renowned for its strong corporate governance, robust financial performance, and dedicated workforce.

📝 How to Apply

Applicants should submit their application online only using the link below:

Ensure all required documents (CV, academic credentials, and references) are uploaded clearly. Only shortlisted candidates will be contacted for further steps.

📞 Contact Information

For application support or inquiries:

Phone: 047-211-18-54
Official Channels:

Career Site
Telegram
LinkedIn
Facebook

🌍 Equal Opportunity Employer

Dashen Bank S.C. is proud to be an equal opportunity employer. We encourage applications from qualified candidates regardless of gender, ethnicity, disability, or religion. Our workplace celebrates diversity and inclusion.

📢 Final Thoughts

This is more than just a job opening—it’s an opportunity to join one of Ethiopia’s most respected and fastest-growing banks. If you are a driven banking professional with a passion for delivering outstanding customer service and leading high-performance teams, we strongly encourage you to apply before the deadline.