Front Office Supervisor Job in Addis Ababa – Apply Now at Magnolia Hotel

Join Our Team as a Front Office Supervisor at Magnolia Hotel – Empowering Women in Hospitality

Welcome to Magnolia Hotel – Where Excellence Meets Elegance

At Magnolia Hotel, we believe in more than just providing a place to stay — we create unforgettable experiences rooted in comfort, class, and top-tier hospitality. We are proud to announce an exciting opportunity to join our dynamic team as a Front Office Supervisor (Female). This is a key leadership role for passionate professionals who strive to make a difference in the hospitality industry and want to grow with a brand that values dedication, innovation, and empowerment.

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Why Choose Magnolia Hotel?

Located in the heart of Addis Ababa, just around Atlas near 2Shi Habesha, Magnolia Hotel offers more than a job — we offer a path to career development, personal growth, and a collaborative work culture. We believe that our front office team is the heartbeat of our hotel, the first and last impression our guests remember. We invest in the training and growth of our team members, ensuring they have all the tools they need to succeed.

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Your Role: Front Office Supervisor (Female)

As a Front Office Supervisor, you will play a pivotal role in shaping the guest experience from the moment they walk through our doors. You will lead a dedicated team, manage key front office operations, and be the driving force behind the smooth daily functioning of our front desk.

Key Responsibilities:

• Supervise daily front office operations to ensure excellence in service delivery and smooth guest interactions.
• Lead, inspire, and mentor the front office staff, fostering a supportive and performance-driven environment.
• Manage check-in and check-out procedures, handle reservations using the hotel system with accuracy and efficiency.
• Address guest inquiries, concerns, and feedback with professionalism and a commitment to satisfaction.
• Coordinate with housekeeping, maintenance, and food & beverage teams to ensure seamless communication and guest service.
• Uphold standard operating procedures (SOPs) and ensure compliance with hotel policies.

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What We’re Looking For

To thrive in this role, the ideal candidate must be driven, personable, detail-oriented, and passionate about hospitality. We’re particularly seeking a female professional who can bring energy, expertise, and elegance to our front office operations.

Qualifications:

• Minimum 2 years of experience in a hotel front office, preferably in a supervisory or team lead role.
• Proficiency in hotel management systems (PMS) is a must; experience with Opera or similar platforms is highly valued.
• Excellent leadership skills with the ability to manage, train, and motivate a diverse team.
• Strong communication and interpersonal skills, both verbal and written.
• Ability to multitask efficiently, handle pressure, and make quick decisions in a fast-paced environment.
• Flexible schedule availability, including weekends, holidays, and evening shifts.
• A professional appearance and demeanor that reflects the values of Magnolia Hotel.

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What We Offer You

• A competitive salary package tailored to experience and performance.
• A supportive and inclusive work environment that promotes growth and equal opportunities.
• Ongoing professional development and in-house training.
• The chance to be part of a respected, growing hotel brand in Ethiopia's capital.
• Opportunities for career advancement within the company.

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Workplace Location

📍 Address: Addis Ababa, Atlas Area – around 2Shi Habesha
📞 Contact Phone: 0932319175 / +251911884833

Whether you're walking in with your CV or reaching out via Telegram, we're excited to meet enthusiastic professionals who are ready to take their career to the next level.

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How to Apply

If you’re a talented and motivated female Front Office professional looking for a new opportunity to shine in a leadership role, we welcome you to apply in person or submit your CV via Telegram. We’re reviewing applications on a rolling basis — don’t miss your chance to become a vital part of our hospitality family.

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Why Magnolia Hotel is Your Ideal Career Destination

Magnolia Hotel stands apart with its commitment to high standards, warm service, and progressive work culture. We understand that a strong front office can elevate the entire guest experience. As our Front Office Supervisor, you’ll be empowered to lead, innovate, and exceed expectations. We believe in recognizing effort, rewarding talent, and nurturing potential.

Our guests return not just for our elegant rooms or convenient location, but for the exceptional service culture our team provides — a culture you will help uphold and refine every single day.

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We’re Hiring Now — Be the Face of Magnolia Hotel

Ready to lead a passionate team? Ready to elevate guest experiences through attention to detail, warm hospitality, and proactive service? Then we’re ready to welcome you.

This is your opportunity to be the welcoming voice and the guiding presence that shapes first impressions and lasting memories at Magnolia Hotel.

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Join us and be part of a hotel that values your contribution, invests in your growth, and respects your ambitions.

Let your career flourish at Magnolia Hotel.