Nile Travel Agency Hiring: Join as a Customer Service Professional Across 10 Major Ethiopian Cities
Are you a passionate communicator with a flair for customer service and social media? Nile Travel Agency is offering an exciting opportunity for female professionals to join its growing team. With a presence across ten key Ethiopian cities—including Addis Ababa, Hawassa, Mekelle, Jimma, Dire Dawa, Adama, Hossana, Bahirdar, and Dessie—this vacancy could be your gateway to a rewarding and impactful career in the travel industry.
Job Position: Customer Service Professional
Nile Travel Agency is looking for 11 Customer Service Professionals to join its expanding network. This opportunity is tailored for female applicants only, as part of the company's commitment to promoting women in the workplace.
If you have a Bachelor’s or Master’s degree in any field and 2+ years of experience in a team leadership or supervisory role, this is your chance to be part of an industry-leading travel company that values creativity, digital fluency, and customer satisfaction.
Key Responsibilities
As a Customer Service Professional at Nile Travel Agency, you’ll wear many hats—combining direct client interaction with strategic digital engagement. Below are the major roles you’ll be expected to fulfill:
- Client Assistance: Welcome and assist clients in-person and through channels like Telegram, WhatsApp, Instagram, Facebook, and TikTok.
- Visa and Travel Support: Provide accurate information on visa options, flight booking procedures, and other related travel services.
- Customer Inquiry Handling: Address inquiries across all platforms including phone, email, and social media.
- Record Management: Organize and maintain essential client documents and data.
- Team Leadership: Supervise, train, and support junior team members, ensuring top-tier service.
- Complaint Resolution: Handle complaints efficiently and escalate issues when necessary.
- Social Media Engagement: Go live on TikTok, create engaging posts, and maintain active interaction across all platforms.
- Project Collaboration: Work closely with the marketing team on campaign execution and brand awareness initiatives.
Required Skills
To succeed in this role, applicants should possess the following competencies:
- Strong Communication Skills: Clear, polite, and persuasive communication is key to delivering excellent service.
- Social Media & Mobile Marketing: You must be tech-savvy with the ability to create content and manage online interactions.
- Microsoft Office Proficiency: Strong command of Word, Excel, Access, Publisher, Outlook, and PowerPoint.
- Problem Solving: Handle issues with a proactive mindset.
- Attention to Detail: Accuracy is critical when handling documents, travel arrangements, and customer data.
Why Work with Nile Travel Agency?
Nile Travel Agency is not just a workplace—it’s a community where passionate individuals come together to help clients turn their travel dreams into reality. As a part of the team, you will enjoy:
- A starting salary of 20,000 ETB and room for growth.
- The chance to work in various Ethiopian cities.
- Opportunities to build your personal brand on social platforms while representing a trusted travel agency.
- A supportive work environment focused on innovation, diversity, and teamwork.
Application Deadline and How to Apply
If you meet the criteria and are ready to take the next step in your career, submit your CV in PDF format through the official application form:
🔗 Apply Here
📅 Deadline: August 10, 2025
Conclusion
This is more than a job—it’s an opportunity to join a dynamic team that thrives on innovation, customer satisfaction, and digital excellence. Whether you’re based in Addis Ababa or one of the other vibrant cities listed, Nile Travel Agency wants you to be part of their mission to deliver exceptional travel services across Ethiopia.
Don’t wait—apply now and start your journey with Nile Travel Agency today!
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