Join Our Team as Front Office Supervisor at Magnolia Hotel
Be Part of a Prestigious Hospitality Brand
At Magnolia Hotel, excellence is not just a value — it is a lifestyle. We invite dynamic, professional, and customer-focused women to take the next step in their careers by joining our team as a Front Office Supervisor. Located at the heart of Addis Ababa, near Atlas around 2Shi Habesha, Magnolia Hotel is a beacon of modern comfort and top-tier service in Ethiopia’s thriving hospitality sector.
Why Magnolia Hotel?
We pride ourselves on offering a world-class hospitality experience, combining traditional Ethiopian warmth with international standards. When you become a part of the Magnolia family, you join a legacy of trust, growth, and unmatched guest satisfaction. Working with us means more than just a job — it's a career path filled with purpose, development, and opportunity.
Key Responsibilities of the Front Office Supervisor
As the Front Office Supervisor, you will play a pivotal role in shaping the first impression of our esteemed guests. Your contribution ensures seamless guest check-in/check-out processes, high-level guest service, and coordination between departments to guarantee guest delight.
Daily Operations Management
- Oversee all front desk procedures, ensuring a smooth, efficient, and welcoming guest journey from arrival to departure.
- Supervise daily shift activities, resolve issues, and ensure that all procedures are followed according to hotel standards.
- Monitor the Hotel Management System, including managing bookings, handling modifications, and updating guest preferences.
Leadership and Team Management
- Lead, mentor, and inspire the front office staff to consistently deliver five-star service.
- Implement training programs to enhance team performance, boost morale, and uphold hospitality excellence.
- Conduct regular team briefings to ensure staff are informed, motivated, and aligned with guest service priorities.
Guest Relations and Problem Resolution
- Respond swiftly to guest inquiries, ensuring professional, friendly, and effective communication.
- Resolve guest complaints tactfully and efficiently, turning challenges into opportunities to exceed expectations.
- Promote guest loyalty by offering personalized service, attention to detail, and thoughtful interactions.
Cross-Department Collaboration
- Coordinate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a synchronized and elevated guest experience.
- Facilitate daily communication between departments regarding VIP arrivals, special requests, and hotel occupancy forecasts.
What We Are Looking For
We are hiring one experienced and enthusiastic female professional who is eager to embrace a leadership role in a fast-paced, guest-centric environment.
Required Qualifications:
- Proven experience in a hotel front office, with at least one year in a supervisory capacity.
- Expertise in hotel reservation and management systems — strong knowledge and operational fluency are essential.
- Exceptional communication and leadership skills to manage both guests and team members efficiently.
- Strong organizational abilities, multitasking capability, and keen attention to detail.
- Willingness to work flexible hours, including weekends, holidays, and rotational shifts.
What You Will Gain
At Magnolia Hotel, we invest in people. As part of our team, you will benefit from:
- Competitive salary and incentives
- Opportunities for professional growth within a respected hospitality brand
- A positive, inclusive, and nurturing work culture
- Access to ongoing training and development programs
- The chance to lead a vibrant and dynamic front desk team
Application Process
We’re accepting applications now for immediate placement. If you meet the above qualifications and are excited to join a luxury hospitality brand where your skills are celebrated and your career can grow, we want to hear from you.
How to Apply:
Submit your updated CV via Telegram or in person at the hotel.
📍 Location: Addis Ababa, Atlas around 2Shi Habesha
📞 Phone: 0932319175 / +251911884833
Don't miss this opportunity to join a team that values professionalism, innovation, and a shared commitment to exceptional guest service.
Work Where Your Passion Meets Purpose
At Magnolia Hotel, we know that a great hotel experience begins with the people who make it happen. Our guests return not just for our luxury rooms or prime location — they come back because of the warm, attentive service led by passionate individuals like you. If you're driven to lead, ready to inspire, and committed to service excellence, apply today and become the face of Magnolia’s front office.
Your next big opportunity starts here.
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